What PameNaFame promises about its prices?

We guarantee you'll pay the same price for your meal ordered on PameNaFame as you would ordering from the restaurant direct*. So, if you find your order placed on PameNaFame advertised by the restaurant for less (either on a menu popped through your door or advertised anywhere online) then we'll send you back the difference in the form of a PameNaFame voucher. That's our Price Promise to you.

*Excludes card payment and delivery fees and special offers.

How do I submit a new claim?
Making a claim couldn't be easier. Simply pop your PameNaFame order number into the contact form and let our team of handling Complaints to examine your case and issue any vouchers.

How long will it take the Price Promise team to get back to me?
Once we've received your submission, we'll get back to you within 24 hours.

When will I receive my refund?
If it turns out you have paid too much, our Price Promise team will aim to process your refund within five working days.

How will I receive my refund?
Our Price Promise team will send you a voucher code for the difference, to be used on your next order.

Can the refund be paid in cash?
Unfortunately not.

How can I follow up on an existing claim?
In the unlikely event you don't hear back from us, drop us an email to [email protected] and we'll be in touch right away.
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Still need help? Get in touch...

If you having difficulties using our platform or with your order, our team is ready to chat with you right now. Just hit the chat button to get started. Otherwise, you can email our help team or you can call our customer care team right away to hear a human voice.

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